Audi Downtown LA

Overview

We are looking for a knowledgeable and customer-focused professional to support the delivery of premium automotive technology experiences. In this role, you will help customers understand, configure, and enjoy advanced in-vehicle features while ensuring a seamless and high-quality experience. The ideal candidate is comfortable communicating technical information clearly, works well in a fast-paced environment, and takes pride in delivering exceptional service.

Responsibilities

• Guide customers through the setup and use of vehicle technology features, including infotainment, connectivity, navigation, and driver assistance systems.
• Provide clear, patient, and professional product demonstrations tailored to each customer’s needs.
• Support sales and service teams by serving as a resource for vehicle technology questions and feature explanations.
• Assist with new vehicle delivery experiences, ensuring customers leave confident in the operation of key technology systems.
• Troubleshoot basic technology concerns and escalate more complex issues as needed.
• Stay current on vehicle software updates, feature enhancements, and emerging automotive technologies.
• Maintain accurate records of customer interactions, training sessions, and technical support activities.
• Collaborate with internal teams to improve the overall customer experience and technology adoption.

Qualifications

• Strong communication and interpersonal skills with a customer-first approach.
• Comfort explaining technical concepts in a simple, approachable manner.
• Experience with automotive technology, consumer electronics, or related technical support is preferred.
• Ability to learn and adapt quickly in a fast-changing technical environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Professional demeanor and commitment to delivering high-quality service.
• High school diploma or equivalent required; additional education or training in technology, automotive systems, or customer experience is a plus.

Preferred Skills

• Familiarity with connected vehicle features, mobile device integration, and digital interfaces.
• Experience conducting one-on-one or group product demonstrations.
• Understanding of basic troubleshooting for software, hardware, or connectivity issues.
• Comfort using CRM or customer support systems.

What We Offer

• A professional, customer-focused work environment.
• Opportunities to expand technical knowledge and product expertise.
• Ongoing training and support to help you succeed.
• The opportunity to play a key role in delivering an exceptional customer experience.

About the Role

This position is ideal for someone who enjoys working with people, has a passion for technology, and values delivering thoughtful, high-quality support. If you are enthusiastic about helping customers get the most from advanced automotive features, we encourage you to apply.